Terms and Conditions
By Placing An Order On seasonmedia.com, You Agree To The Following Terms:
CRITICAL COLOR REPRODUCTION INFORMATION
Season Media utilizes a process of printing referred to as "Gang-Run Printing" which provides affordable four-color printing. "Gang-Run Printing" will group your job with other jobs allowing overall production costs and expenses to be shared with our other customers.
Because of variances in paper, equipment, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" [as determined by generally accepted trade technical methods] is to be expected with gang-run printing. When such a variation occurs, it will be considered acceptable performance. Season Media accepts no responsibility for color variations between submitted files and the final printed piece acheived from utilizing the gang-run process. Under NO circumstances will a reprint be honored for color variations that have occurred during the gang-run printing process. If you require a more precise printed product please request a custom quote. By placing an order you are agreeing to all of our terms and conditions.
Prices posted on this website are subject to change without notice. Emailed estimates are good for 30 days. An estimate not accepted within 30 days may be changed.
2. Payment Terms
ALL orders must be prepaid due to the speed of our turnaround. In the event the details of an order/job have been modified and an unpaid balance is created, the card used to place the original order will be charged. Charges typically will occur within 24-48 hours of the modification, but can take up to 45 days depending on our current workload as these charges must first be individually verified by a human.
seasonmedia.com reserves the right to upgrade the coating or quantity, at no additional charge, for any product ordered (excluding mailer pieces or unless otherwise stated in the details/special instructions). seasonmedia.com also reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. seasonmedia.com is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names, logos or slogans. The client guarantees the legal title of all matter submitted to seasonmedia.com for printing and/or publication.
4. Order Approval/Proofing
seasonmedia.com has and assumes no obligation to proof or otherwise review the content or layout of your order. Even if a seasonmedia.com customer service representative has inquired as to the attributes of one of your prior orders, you are not entitled nor should you assume that seasonmedia.com will review any other order you place. Orders are printed in their "as submitted" form and the customer is fully responsible for final proof and layout verification and approval prior to submission to the print process. Once you submit an order to the print process you are agreeing that you are fully satisfied with the document layout and content and you accept responsibility for any errors therein. seasonmedia.com will assume that you have verified the spelling, grammar, content and layout, etc. are all correct and we will not accept any liability for errors such as misspelling, graphics, grammar, damaged fonts, punctuation, transparency, overprint, improper layout, bleeding, erroneous cut or fold lines, die lines or crop marks, sizing, etc.
5. Current Specials
In order to receive the discounts associated with Season Media's "Current Specials", you must input the appropriate/relevant promotion code when placing your order. If you do not input the appropriate/relevant promotion code, you WILL NOT receive a discount and discounts will not be applied retroactively after the order has been placed.
Specials are only available to eligible customers and specials can be updated at any time.
Due to the speed of our turnaround, you may only cancel a job the same business day you place your order and that must be before you approve your online proofs. Once your online proofs have been approved we are not able to cancel your order.
7. General Refund Policy
Under no circumstances will Season Media issue a refund. We only issue credit.
8. Credit Card Forced Refund/Chargeback Policy
All credit card issues and/or disputes on products or services purchased by your credit card authorization from seasonmedia.com shall be dealt with between the customer and seasonmedia.com. By agreeing to these terms and conditions the customer agrees to never chargeback a purchase for any reason.
9. Store Credit
Under no circumstances will store credit be exchanged for cash. Store credit may not be combined with any current specials or other promotion.
10. Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. seasonmedia.com can re-quote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with seasonmedia.com are to the client's knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.
seasonmedia.com's liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. seasonmedia.com warrants that every product manufactured meets the industry standard for that such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. seasonmedia.com makes no other warranty and no actions or words of seasonmedia.com or its officers, employees or agents shall constitute a warranty.
12. Governing Law and Arbitration
Any dispute between any of the parties hereto or any claim by a party against another party arising out of or relating to this Agreement or any alleged breach thereof, shall be determined by arbitration in accordance with the commercial arbitration rules then in force with the American Arbitration Association. The arbitration shall be conducted in Weatherford, TX and shall be subject to the substantive law of the State of TX. The decision rendered by the arbitrator shall be accompanied by a written opinion in support thereof and shall be final, conclusive and binding upon the parties in the dispute without right of appeal. Judgment upon any such decision may be entered in any court having jurisdiction thereof, or application may be made to such court for a judicial acceptance of the decision of an order of enforcement, and the party seeking enforcement shall be entitled to an award of all costs, fees and expenses, including attorneys fees, to be paid by the parties against whom enforcement is ordered. The fees and expenses of such arbitration shall be borne by the non-prevailing party, as determined by such arbitration.
The customer represents that it has the legal right to produce all printed materials ordered from seasonmedia.com. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against seasonmedia.com based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by seasonmedia.com ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold seasonmedia.com harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending seasonmedia.com against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing seasonmedia.com for any legal fees and expenses it reasonably incurs in responding.
14. Electronic Manuscripts/Images
It is the client's responsibility to maintain a copy of the original computer files, artwork and transparencies. seasonmedia.com is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until seasonmedia.com can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. seasonmedia.com does not archive your work for longer than it takes to produce the final product. Please save your work!
Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current design rate and must occur before your online proofs have been approved. Once your online proofs have been approved, we cannot alter or correct any artwork.
16. Online Proofing
Because of differences in devices and equipment, conditions between online proofing and production pressroom operations, a "pleasing color" variation between online proofs and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance.
The generally accepted trade practice is plus or minus 5%.
Claims for defects, damages, or shortages must be made by the client in writing no later than 10 calendar days after delivery. If no such claim is made, seasonmedia.com and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that seasonmedia.com's performance has fully satisfied all terms, conditions and specifications. Any disputes on products or services purchased by your credit card authorization from seasonmedia.com shall be dealt with between the customer and seasonmedia.com.
19. Right to Subcontract
seasonmedia.com shall have the right to assign any portion of the work required to another vendor.
20. Workmanship Guarantee
We guarantee all orders to be within "gang run" specs and to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the job or issue the customer a credit at our discretion.
- Print turnaround is based from when production begins.
- The final piece MAY be up to an 1/8th inch smaller or larger than actual order size.
- The final piece MAY slide up, down, left, or right 1/16th inch to 1/8th inch in either direction. So we strongly recommend that you DO NOT use borders in your artwork.
- The final piece MAY be cut slightly uneven, 0 to 10 degree shifts are considered acceptable.
- When reordering, colors MAY be slightly different than your original order.
- If files are submitted and do not meet our bleed specifications, Season Media reserves the right to add a border to the artwork.
- If files are submitted in RGB mode, you are authorizing Season Media to convert the file(s) to CMYK mode. (converting files from RGB to CMYK may cause color shifting as well as other undesirable results).
- If we only receive one file for a job we will assume that file is to be used for side 1 and side 2 is blank, unless otherwise stated.
- We will NOT accept files that are emailed. All orders MUST be placed through the website.
If for any reason we must reprint a job, we MUST use the original files uploaded. Under no circumstances will we accept new files for the reprint.
22. Turnaround Estimate
Purchasing non-standard upgraded turnaround should NOT be construed as a guarantee and does not apply to any additional production. Additional production includes, but is not limited to folding, scoring, perforating, die-cutting and drilling. (please see section 20., sub category a. for more information on when printing occurs.
Print turnaround times displayed on the price calculator page are only estimates. At Season Media's discretion, if a job does not ship by the estimated turnaround, Season Media may issue a store credit towards the customer's next order, but the customer must request this credit. The amount of the credit is at the discretion of Season Media. Exceptions to the issuance of store credit include, but are not limited to equipment failure/power outages, 3rd party shipping errors and "acts of God".
23. Privacy Statement
Please click here to view our privacy and security policy
seasonmedia.com may use your product for samples or advertising purposes.
Our name will appear as "seasonmedia.com or Season Media" on your credit card statement.
26. Changes to our Terms & Conditions Policy
seasonmedia.com may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless we state otherwise.