This industry can be hard to understand sometimes with all the specific lingo and guidelines for creating and submitting artwork. We've compiled this list of frequently asked questions to help you should you need any clarification. Contact Us if you have any further questions or concerns.
Q: What are your hours of operation?
A: Season Media, Inc. is open Monday-Friday between the hours of 8am-6pm CST.
Q: How do I place an order?
A: Call 877-655-2350 or email firstname.lastname@example.org. We will confirm your order shortly after and contact you for payment. Send any artwork to email@example.com. We will review your artwork and send you an electronic proof by email for your approval. Once you approve your proof(s) and payment has been processed, your order has been placed and you will receive your receipt via email.
Q: How do I setup my artwork?
A: Read our standard artwork requirements list. Also, you can request Layout & Design Services or use our Free Online Designer to make sure that your printed piece will automatically meet all of our requirements.
Q: Do you offer quantities not listed?
A: Generally the quantities listed on our website are our standard options. Feel free to Contact Us if the quantity you need is not listed and we will gladly get back to you asap with an accurate quote.
Q: Do you offer same day turnaround?
A: Yes, we are able to expedite printing on some of our products to as fast as same day turnaround, provided your order has been placed by our cut-off times.
Q: Will I get a proof before my order goes to print?
A: Yes, all orders will receive an electronic proof(s) that must be approved before your order can go to print. If a special hard copy proof is required, there will be an additional fee which must be paid in advance, and printing will not begin until the proof is approved.
Q: What is 4/0 or 4/4?
A: These numbers represent the number of colors used on each side to mix together to create all of the other color combinations possible. These 4 colors are Cyan (C), Magenta (M), Yellow (Y), and Black (K), otherwise known as CMYK full color offset printing. Therefore, 4/0 would be 4 colors (full color) on the front and a blank back (one sided). 4/4 would be 4 colors (full color) on the front and 4 colors (full color) on the back (two sided).
Q: What is four color, full color, or CMYK?
A: Full color means you can have just about any color printed using the "four colors" used in this type of printing process. Four Color or CMYK are the letters which represent the four colors used in offset printing. C is for Cyan, M is for Magenta, Y is for Yellow, and K is for Black.
Q: Can I split an order? Example: An order for 5,000 in to 2,500 with one image and 2,500 with another image.
A: The whole order must have the exact same artwork for every piece. You would need to place two separate orders of 2,500 to have this example fulfilled.
Q: Can I have different images on the front and the back?
A: Absolutely, this can greatly enhance the quality of your advertising.
Q: What are your turnaround times?
A: Turnaround times vary depending on the product ordered and the time your order is placed.
Q: What kind of paper or stock do you use?
A: We have a several different types of stocks and can assist you in choosing the best type for your specific project or need. Feel free to Contact Us if the paper type you need is not listed and we will gladly get back to you asap with an accurate quote.
Q: What is full bleed?
A: Full bleed is where your artwork comes to the edge of each side of the page.
Q: Will my order look exactly like my computer monitor?
A: Seeing that your monitor uses RGB coloring and offset printing uses CMYK coloring, it will look very similar but not exactly the same.
Q: How can I pay for my order?
A: We accept Visa, Mastercard, American Express, and Discover.
Q: Do you require a deposit?
A: Print orders must be paid in full before they can go to print. Layout & Design Services require a deposit of 50% , except "Specials" pricing which requires a deposit of 100%, before we can begin. The remaining 50% is due when the project is complete. Full payment must be complete before you will receive your final high resolution artwork.
Q: Do your turnaround times include transit time?
A: Transit times are separate and can take up to 8 business days depending on your zip code.